Privacy Policy
Last updated: May 24, 2026
Safeney (“we”, “us”, “our”) respects your privacy. This policy explains what data we collect, why we collect it, and your rights.
1. What We Collect
Information you provide
Name, email address, and company name when you book a consultation via Cal.com
Messages you send through our website chat widget
Information you share during discovery calls and project scoping
CRM, tool, and API access credentials when we build your agent
Information collected automatically
Basic site usage (pages visited, browser type) — privacy-friendly, no personal tracking
Email engagement: opens and clicks on emails sent by our lead gen agent
2. How We Use Your Data
To respond to your inquiries and provide project quotes
To build, deploy, and maintain AI agents you engage us to create
To send occasional service-related communications (not marketing spam)
To improve our services and website experience
3. How We Handle AI Agent Data
When we build an AI agent for a client, data flows through third-party LLM providers. Here is how each provider handles your data:
| Provider | Training on API Data | Zero Retention Available |
|---|---|---|
| OpenAI | No | Yes (API usage) |
| Anthropic (Claude) | No | Yes (API usage) |
| Google (Gemini) | No | Yes (API usage) |
| DeepSeek | No | Yes |
| Novita AI | No | Yes (ZDR available) |
Clients use their own API keys and pay LLM costs directly. We never mark up infrastructure. Your data stays under your control. For clients who require full data isolation, we can deploy entirely on your infrastructure with an on-premise LLM (Ollama, vLLM, or cloud private link). No data leaves your environment.
4. Data Processing for Clients
When a client engages us to build an AI agent, we act as a data processor on their behalf. We process client customer data solely to provide the service. Our Data Processing Agreement (DPA) governs these engagements.
5. Data Sharing
We do not sell your personal data
We do not use your data to train our AI models
We do not share your data with third parties except: subprocessors required to deliver our service (Cal.com for booking, OpenAI/Anthropic for LLM inference, Hetzner for hosting, Zoho for email)
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account information | While account is active + 7 years |
| Project data | Duration of engagement + 90 days |
| LLM API inputs/outputs | Not stored (processed in real-time per provider policy) |
| Communication | 3 years from last contact |
| Analytics | None collected (no analytics scripts) |
7. Your Rights
Depending on your jurisdiction, you may have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to processing
Data portability
Withdraw consent at any time
To exercise these rights, email support@safeney.com. We respond within 30 days.
8. Local Storage & Consent
Our website does not use tracking cookies, advertising cookies, or third-party analytics. We use browser local storage for two purposes:
Chat session — A random session ID is stored so the chat widget can maintain your conversation. No personal data is stored.
Consent preference — Your choice to accept or reject chat storage is recorded so the banner does not reappear on every page.
You can change your preference at any time using the Privacy settings link in the footer.
9. Contact
Privacy inquiries: support@safeney.com
General inquiries: support@safeney.com